Termination Of XP Support Not Bothering Users- Report

Windows Tech Support

Windows Support Desk

April 8, 2014 was a historic day for Microsoft’s legacy operating system Windows XP. On that day, the tech giant ended Windows tech support for XP. To be more precise and clear, on that day, Microsoft abandoned Windows XP. It wasn’t a sudden decision. In fact, Microsoft had been instructing users about the imminent termination of Windows XP support for quite a long time.

Windows XP was officially released to customers on 25th October 2001, almost 13 years ago. As per Microsoft’s tech support policy, an operating system would receive customer support and technical support from Microsoft for 10 years. In this, the first five years are considered to be mainstream support period. During this period, customers are liable to receive free support, security updates and if necessary, even OS replacement or reinstallation. During the extended support period, the quantity of services available to the customers is relatively less. Free security updates and patch fixes are offered to the customers. Nevertheless, customers have to pay for additional support such as troubleshooting assistance.

Both mainstream support and extended support for Windows XP had expired quite long ago. But, Microsoft was forced to prolong the extended support period because of the large number of customers for the operating system. Windows XP users were being warned about the termination of Windows tech support for XP since 2010. Nevertheless, these warnings didn’t make any difference. In fact, Microsoft’s warning that April 8 would be the last day of Windows XP wasn’t taken seriously by many. Many had thought that Microsoft would revoke its decision but this time, the decision seems to be the final and Microsoft hasn’t been giving any assistance to the customers except for those in a few select regions and enterprises.

Support For Windows XP

Windows XP Support

End of Windows XP Support isn’t causing any decline in the market share

Microsoft’s ending of Windows XP support isn’t causing any decline in the market share of the operating system- reports a popular tech journal. As per the statistics compiled by NetApplication, Windows XP market share is still around 25 percent, about twice bigger than the combined market share of Windows 8 and Windows 8.1.

Windows XP is used mainly by enterprises, government offices and organizations. Hence, chances are that the operating system could be misused by hackers for vicious purposes. Moreover, the operating system has the most number of users in the developing countries like China, India, Bangladesh, and countries in the Latin America and Africa.

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Windows XP Gets Anti-Malware Updates For One More Year

Windows tech support

                       Windows XP support

It seems Windows XP users are in for a surprise, since Microsoft has recently announced that they would continue to supply anti-malware signatures for the aging and outdated operating system, Windows XP OS until April 2015. This does not mean it has retracted the end of support date, which was way back in April 8, 2014. The support services will be for blocking malware alone. This, however, is the last extension on the date and Windows XP will no longer be supported by Microsoft and will be abandoned by its creators in the full sense of the word after April next year. Security updates for Windows XP has already ended, but the updated anti-malware signatures for the operating system and various products in XP will remain, giving the existing Windows XP users some breather.

Prior to the announcement, there were wide-spread speculation that the global IT giant would continue tech support for the retired operating system. This was further confirmed when Microsoft made a remark that they “…will not guarantee updates of our antimalware signature and engine after the XP end of support date of April 8, 2014.” This end of support never included ending antivirus signatures at the same time, as Microsoft never specifically stated so.

Although Microsoft Security Essentials will continue receiving updates until next April, security experts advise users to move to a supported operating system that receives security updates from Microsoft. Apart from extended support from Microsoft, there are several third party anti-malware products, which Windows XP OS users can rely on. In short, those, who absolutely wish to, can rely on Windows for another year for support.

Windows XP OS

            Windows XP service

If you are looking into updating your operating system, you can download a free software available for download from the official Microsoft page. This small software checks your hardware specifications and recommends the ideal operating system that would suit your needs and will run on your system without causing any issues. If you need help deciding, which operating system to choose, you can contact our Windows tech support team.

You can choose between Windows 7 and Windows 8 operating system. Both operating systems have many benefits and you can choose either one depending on your preference. Windows 7 will continue to receive mainstream support until 2015 and Windows 8 until 2018. You can also wait for the next version of Windows, Windows 10, slated for release in the first quarter of 2015. To know more details about the upcoming operating systems, contact our Windows tech support team.

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Resolving Issues With Sound In Windows 7

Windows tech support

Windows 7 speaker issues

Problems with the system sound can happen all of a sudden. One random day, you switch on your computer only to realise there is no sound. This problem is made worse when there are no error messages that point out the issue, which means there are innumerous possible causes behind the faulty working.

However, if you list out all the possible causes and troubleshoot them, starting from the most common, you are likely to get the speakers back in working condition in a very short time. Here’s what you have to check:

  • Sound Card in your computer should be working properly in order for sound to come. The easiest way to check for this is to open up the Device Manager in the System and Security function that lies inside the Control Panel from the Start Check if the sound card is functional and up-to-date.
  • In case you own a laptop, you are more likely to have an integrated sound process that is visible in the Device Manager. If you see a yellow question mark next to the Sound driver, it signals that it is time to update the driver. If you need help updating the sound processor, you can contact our Windows tech support.
  • The next step would be to check the cable connection in order to check if the wires are connected properly and to the correct port. Unplug the audio device and test the settings again in order to check if this is the fault.

    cable connection

    Windows OS issues

  • Check the Windows USB ports. If any of these works, it means the USB audio driver is functional. If not, there is a problem with the system’s USB port.
  • Check volume and power. Our windows tech support team receives many calls from users, who panicked when they could not hear any sound and contacted us right away. They never checked if the speaker was switched ON and the volume was set to high.
  • Update all sound drivers, especially if there is a yellow question mark next to it. You can do it online or using media discs that contain the driver update.

Hopefully, if you have followed these steps, you will be able to restore your system sound. If not, you should contact our Windows tech support team to troubleshoot the issue. Unless there is a hardware issue with your speakers or your system, our expert staff will solve the issue in no time.

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How To Restore Windows XP


Tech Support For Windows

One of the most popular operating systems that Microsoft ever launched is Windows XP. However, when you perform some operations like Windows booting, removal of significant files and drivers, the Windows XP OS will show some glitches, which may require proper troubleshooting. Sometimes, you will be required to restore your Windows XP OS to the previous state without the loss of any data. Restoring Windows XP is an easy process. All you have to do is to read the below given tips carefully.

When to consider Windows XP restoration

  • When your Windows computer is facing problems to start in the Safe mode
  • New change in hardware which may ultimately need Windows XP restoration
  • Issues due to system updates

Registry problems are the main reasons for the issues that are found in Windows XP. Some of the other problems include DLL files and driver issues. Before the restoration, a backup copy of all the files is created and then only is it safe to perform the Windows XP restoration.

Well, given below are some easy instructions from the Windows tech support team to restore your Windows XP computer.

Instructions to restore Windows XP

  • Start the process by logging in to your Windows XP computer as System administrator.


    Windows Support For XP

  • Click the Start button and from the menu, click the option called All Programs. Next, you need to navigate to the Accessories, then System Tools and finally System Restore. Now you can start your System restore process.
  • Besides the System restore option, choose an earlier time period followed by clicking the button called Next.
  • Clicking the Next button will take you to the System Restore Point page. Here, from the list of options, you need to select the Newest System Restore point followed by clicking the button called Next.
  • Again, you will be navigated to the Restore Point Selection page. Again, click the button called Next.
  • When you click the Next button, you computer will start restoring to the previous Windows XP configuration and will automatically restart your Windows XP computer.
  • When the System restarts, you need to log in to the Windows XP computer again as System Administrator.
  • Next, you will see the System Restore complete page.

The above said instructions from the Windows tech support team will help you to successfully restore the Windows XP computer. For more information and assistance, contact our Microsoft support team.

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Survival Tips To Stay Safe For Current Windows XP Users

Windows Tech Support

            Windows Support

All the computer users know that it is not safe to run the Windows XP operating system now that the support for the operating system has ended, but some are still using this old operating system. Microsoft has stopped releasing security patches and updates for the Windows XP OS, and after the end of support date, other security issues, and vulnerabilities stored up by the cybercriminals for use after the end of support will not be fixed. Windows XP operating system is now twelve years old and it is high time that you switch to some other supported version of the operating system. You would not have a permanent blue wheel of death after the end of support, but your computer will be much vulnerable to the virus attacks and hacks.

The most common version of Internet Explorer used in the Windows XP computers is Internet Explorer version 8, and considering the fact that Internet Explorer is now up to version 11, you will understand how obsolete the browser is. Not only this, but the IE 7 and IE 8 will also not be updated further, leaving your computer vulnerable to malware and virus attacks that exploit this old operating system. Some of the third party developers are offering service pack 4 for the old Windows XP OS, but it is not yet known how much safe it is to install this service pack. The Windows tech support team refused to say anything on this service pack 4.

End Of Support

                 Windows Help

It is always advised to switch to some other supported operating systems like Windows 8 or Windows 8.1. The support for the Windows 7 operating system will also end soon and it will not be a good idea to install this operating system. Both Google Chrome and Mozilla Firefox browsers continue to support the Windows XP OS after expiration. This will give those who are still using the Windows XP OS some more time and it is not yet clear how long Firefox will offer the support for Windows XP.

If you wish to know more on using the Windows XP operating system or switching to some other supported versions of the Windows operating system, you can contact the Windows tech support team. They will be able to provide you more guidance on continuing to use the Windows XP OS, or to switch to some other version of Windows OS.

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